What is "Damsouq"?
Damsouq is a webshop that delivers food and non-food products. These products are mainly from the Middle East. There are other products from Europe and America aswell. With an extensive product range there is something for everyone. See also the category:
About us for an in depth explanation about Damsouq.
How do I place an order?
You can easily place an order by first adding an item to your shopping cart. If you then proceed to the checkout screen, you will have to enter some information about which adress you want the items to be delivered to and how you want to pay and before you know it you are done! Click the next link to see how to order in steps:
How can i order at Damsouq
How does the delivery process work?
Damsouq has a partnership with DHL, PostNL and DPD. So your package will be in good hands. Team Damsouq packs the items as secure and safe as possible.
What are the delivery times?
Within the Netherlands on working days from Monday to Friday, a delivery period of 1 to 3 working days applies.
Outside the Netherlands, +1 day applies per country border (For example: Germany would be 2 to 4 working days).
How much are the shipping costs?
The shipping costs are €6.95 within the Netherlands. If you place an order of at least €50 you will automatically be eligible for free shipping!
Can I also come by and pick up my order from Damsouq?
No, this is not possible. Damsouq is a online webshop. This means that the products are always delivered to your house, Damsouq does this for extra convenience!
Which countries does Damsouq ship to?
Damsouq ships packages to most countries in Europe. For example, countries such as:
The Netherlands
Germany
Belgium
France
Luxembourg
Can i cancel my order?
Yes, this is possible before the package has been sent. Before a track & trace code has been sent via the specified email.
Can I still change my order?
After the order has been placed and payment has been made, nothing can be changed about the order.
Is there a thinking period?
Damsouq has no thinking period. You order the items or you do not order the items. There is no in-between.
Where can I find the withdrawal form?
The return form can be found in the footer under the title “General” under the subject:
return.
How can I return one or more articles?
This is possible through the return policy under the subject:
return. Products can only be returned in the event of damage, breakage and / or a product that was sent and turned out to be out of date.
What is the refund term?
The refund will be sent within 2 working days.
Can I return items that I already opened?
This is only possible in cases if the article is out of date / incomplete / defective.
What payment methods are there?
These can be found at the bottom of the page. These are in summary:
- IDEAL
- Paypal
- Maestro
- Mastercard
- Bancontact / mister cash
- Klarna
- Visa
What is Damsouq's IBAN number?
The IBAN number of Damsouq is: NL15 INGB 0008 7264 52.
I have a complaint, what now?
Feel free to contact us by email on our
contact page or one of the Social Media platforms we use by sending us a message via
Instagram or
Facebook. If you have other questions, you can also easily email us via the subject:
customer service.
Does the legal warranty apply to your products?
Legal warranty does not apply to our products.
Is Damsouq affiliated with a quality mark?
Damsouq is not affiliated with a quality mark. We maintain a quality check with the products we have and always try to give the customer the most convenience in the process of ordering up untill the package arrives an the front door.
Where can I find the terms and conditions?
The general terms and conditions can be found in the footer, under the subject: "general". Or
Click here to read the terms and conditions.
English
